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Careers

Careers at Form

At Form we have a set of values that guide us – and as a certified B Corporation – work for a purpose beyond profit. If this resonates with you, then there might be a role at Form with your name on it.

We publish openings as they arise below and you can apply for any live opening here.

Flourish Ethically

We use trusted research and sustainable practices to naturally support your wellbeing

People and Planet

We believe that human health depends on the health of our planet.

Giving is a Given

Together we can impact society in a way that’s bigger than our products alone.

Unbound by Convention

We are quick thinkers who don’t rush. Our success lies in doing the unexpected.


Current Openings

There are no current openings


Past Openings

Customer Service Assistant – Now closed

Job Description

A full time role based in our London office, the Customer Service Assistant is responsible for delighting customers both direct and wholesale.

This involves resolving customer queries and issues, liaising with suppliers, retailers, logistics partners, processing and invoicing of wholesale orders/leads and progress monitoring/chasing through to completion. The role can also involve retail staff training and in-store sampling as well as press requests and other tasks as necessary.

Working closely with the founders of a fast growing business you’ll be exposed to all aspects of building and growing a business in both D2C and wholesale.

Key Responsibilities

Dealing with and resolving customer service queries by email, chat and social channels

  • Liaising with logistics team to resolve any service issues
  • Responding to customer reviews on multiple channels
  • Acknowledging, processing and invoicing wholesale orders
  • Progress chasing wholesale orders, liaising with our logistics team
  • Progressing wholesale leads to first order completion
  • Monitoring of customer service levels and other KPIs
  • Ad hoc reporting in Excel, PowerPoint, G Suite or equivalents

Other Responsibilities

  • Assisting with Press enquiries, sending of samples and products for Press
  • Assisting with Marketing projects, partnerships  and events
  • Assisting with events and tastings
  • General office duties as requested

Prerequisites

Must have

  • Strongly customer focused and commitment to excellent service
  • At least one year experience in a fast moving customer facing role
  • Some experience of a helpdesk software, e.g. Zendesk or similar
  • Some experience of an ecommerce platform
  • Deep interest in wellness, nutrition and performance in general
  • Desire to work for a purpose driven brand
  • Degree level education and one years relevant work experience, or three years relevant work experience
  • Excellent written English
  • Excellent attention to detail
  • Excellent organisational/project management skills
  • Excellent IT skills
  • Commitment to personal development and learning
  • Excellent communication skills, written and verbal
  • Desire to do the maximum, not minimum

Should have

  • A good eye, interest in aesthetics, brands and design
  • Interest or obsession(!) with productivity
  • Passion for environmental, sustainability and social entrepreneurship issues
  • Some systems experience, setting up customers, invoicing, e.g. Xero

Nice to have

  • Experience in wellness, CPG, food or drink industry
  • Languages
  • Any kind of nutrition qualification, including just being well read in the subject

Benefits

We’re a fun and flexible place to work focused on productivity and results not hours, benefits are above average and can be discussed during the interview process.

Extra Details

Must have legal right to work and reside in the UK.

Apply here.


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